HOW WE WORK
Implementation, done
with you, not to you
Every rollout is guided by the same people who build the software — no offshore implementation queue, no generic playbook. Here's what actually happens between signing and go-live.
THE PROCESS
Five phases, one point of contact
PHASE 1
Kickoff & Discovery
We map your current workflow — instruments, test menu, referring offices, and reporting needs — so configuration matches how your lab actually runs, not a generic template.
PHASE 2
Configuration & Data Setup
Your lab, users, and test catalog get configured in Luciplex. Standard specimen types, tube types, and PCR test defaults come pre-loaded, so most labs start from a working baseline instead of a blank system.
PHASE 3
Instrument & Interface Connection
We bring your analyzers online. Standard Ethernet/ASTM interfaces connect fastest; instruments needing a serial converter or a custom push-only protocol take longer — connectivity type drives cost and timeline here.
PHASE 4
Testing & Staff Training
We run real orders through the system end-to-end with your team before go-live, and walk through the workflows each role will actually use day to day.
PHASE 5
Go-Live & Ongoing Support
You go live with direct access to the team that built the system — not a ticket queue. See the Support & Training page for how that works after launch.
Typical timeline is [X–Y weeks] for a single-site lab with standard connectivity. Multi-site labs, non-standard instrument interfaces, or heavy historical data migration extend that — contact us for a timeline specific to your lab.
What's included in onboarding
- Lab, user, and test-catalog configuration
- Pre-loaded specimen types, tube types, and PCR test defaults
- Instrument/interface connection, priced by connectivity type
- Guided testing and staff training before go-live
- Direct support through go-live and after
Onboarding is a one-time fee — book a demo and we'll walk through the base fee and per-instrument setup cost for your configuration.
GET STARTED
Ready to see what
go-live looks like for your lab?
Tell us about your instruments and test menu — we'll walk you through what implementation looks like for your lab specifically.
Contact Us