Help that meets you
inside the app

When something needs a second pair of eyes, start a support session right where the problem is — no tickets, no email chains.

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KEY CAPABILITIES

Support built into the product

Live Assistance

Reach the Luciplex team from inside any screen, with your context attached automatically.

Screen Sharing

Share exactly what you're seeing so issues get resolved in one session.

Instrument Diagnostics

Analyzer-connection health checks that pinpoint where a message stopped flowing.

In-App Messaging

Follow up on open issues without leaving your workflow.

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Get answers
where you work

Remote Support: available today — same login, same organization, same data as the rest of the Luciplex suite.

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